Voice data is plentiful—leverage behavioral signals to increase sales and enhance customer experience.
Voice is more pervasive than ever before. Humans do not control their voices to the same extent as they do their words or their facial expressions. The result is that we are both less self-aware of our voices and how our speech can impact those around us, and there is more subtext to be drawn from voices in a conversation. It is more sincere and, in many cases, a far better indicator of behavioral intent.
Implemented correctly, Predictive Behavioral Voice Analytics allow progressive companies greater insights into what works and what doesn’t in customer service and sales.
Sales Conversion Predictor
What if your sales and customer service teams had purity of focus on callers with the highest probability to convert?
What if hard costs were only spent on callers and leads who are most likely to convert?
You can. With Voicesense.
Indentify Better Leads
Identify those high converting callers and leads at the top of the sales call, in seconds, using only the sound of their voice
Better Customer Interactions
Voicesense links typical speech patterns with behavioral tendencies to provide real-time monitoring of the customer and agent’s disposition as well as interaction guidance.
Make Smart Decisions
Predictive voice analytics is all about using the power of your customers’ voice, to make better decisions.
Conversions increase, costs decrease, employees and customers are thrilled.
What if hard costs were only spent on callers and leads who are most likely to convert? Voicesense provides real-time predictive scores enabling improved outcomes.
We offer customer’s predictive scores and personalization based on their historic call analysis —thereby addressing sales conversion from opening call to close.
A customer’s buying style is also identified, and guidance is displayed to better enable the agent to craft a winning conversation: Brand loyal; Impulsive; Perfectionist; Hedonistic; Or price value-buying style.
Personality Attribute Predictor
What if your customer is telling you how they want to be sold or converted, what their preferences are, giving you signals to their buying or customer success behavior, with their voice? Are you listening?
Do you know what to listen for?
Voicesense can, instantly, within seconds, identify a customer’s personal attributes and help craft a high converting sales or customer service call.
Immediately actionable, in seconds, on the first call.
Link typical speech patterns with behavioral tendencies and customer attributes to provide real-time monitoring of the customer’s disposition as well as interaction guidance.
Crafted Sales Interactions
Guide the agent to focus the conversation with the customer’s attributes in mind thereby crafting a more personalized, and effective, on-call experience.
Sales enablement, conversation intelligence, coaching and training. All critical to ensuring your sales and customer service employees are crafting a winning experience.
We monitor various interaction patterns, reflecting how the customer sounds: Engaged; Determined; Communicative; Attentive; Ordered (or systematic); Dependable; Adaptive; and, Open.
We guide the agent to focus the conversation with the customer’s attributes in mind thereby crafting a more personalized, and effective, on-call experience.
Personality profiling is very powerful compared to emotion analysis since personality is constant while emotions are momentary. Personality provides very useful insights about a person’s tendencies, preferences, and typical behaviors.