Enhance your service level and increase your sales with real-time speech analytics.
Customer Relations Management is a business strategy to acquire and retain profitable customer relationships.
By monitoring emotional atmosphere within call customer interactions in the call center, the VoiceSense solution offers unique real-time and customer-focused customer relations management. The system points to the most significant customer calls, provides real-time alerts and guidance to the agents and the supervisors and marks specific events for further attention.
Well trained employees is a dominant attribute of companies that provide excellent customer experience. Using VoiceSense analysis for marking significant customer events, enables taking call center training into a new level of effectiveness.